Tuesday Lightning Talks 14.30-15.00 (Bridewell Hall)

App-based self-service data collection for the most vulnerable: Salla Mankinen, Good Return
When collecting data from the most vulnerable target groups organisations use methods such as guesstimating, interviewing done by enumerators, SMS or IVR. In this presentation we would like share with you an idea for using smart phone/tablet app technology that allows the most vulnerable targets groups to interact with the data collection tool directly, without training or previous exposure to any technology. This creates a direct communication channel to the target audience, without intermediaries or filters and can have positive impact on the data quality. The approach can also have additional benefits of empowering people to use technology and bring them to 21st century, benefits that could even have wider impacts in individuals’ life.

Lightning Talk Details:

When collecting data from the most vulnerable target groups organisations use methods such as guesstimating, interviewing done by enumerators, SMS or IVR. In this presentation we will share with you an idea for using smart phone/tablet app technology that allows the most vulnerable targets groups to interact with the data collection tool directly, without training or previous exposure to any technology. This creates a direct communication channel to the target audience, without intermediaries or filters and can have positive impact on the data quality. The approach can also have additional benefits of empowering people to use technology and bring them to 21st century, benefits that could even have wider impacts in individuals’ life.

The data collection app we have designed uses culturally relevant graphical elements, questions with voice audio, photos and simple usability patterns. This has allowed the illiterate, the semi-literate and older people to answer questionnaires and execute their own attendance check-in for training sessions in the villages by using an android tablet with headphones. When allowing the actual target groups to interact with the technology directly we also get access to underlying technical data such as speed of completing an activity or engagement level in the application’s messages. This data gives us valuable insights on the technology confidence level, behavioural change and reliability of the data gathered.

Presenter:

Salla Mankinen, Regional Technology Specialist, Good Return. Salla comes from strong technology project implementation background, having worked 10 years in the private sector engineering software and designing technology architectures. She now leads the technology team at Good Return in Cambodia using innovative technology to facilitate delivering aid programs.