Friday, 11.30-12.30 (Balcony D)

Where is the knowledge on better Knowledge Management? Haneen Malallah, Oxfam and Jennifer Heettner, JDC.
The field of knowledge management (KM) is not relatively a new one, especially within certain disciplines and practices (e.g. private sector, law firms). Yet, its application in the international NGO sector has been uneven and sporadic, and is more of a recent phenomenon. This round table discussion will look at areas of the field that have been successful and where there are areas for growth. We will explore ideas related “old school KM” and “new school KM” as well as invite participants to share successes and challenges related to technological solutions the support KM.

Session Level:

Beginner, Intermediate, Advanced

Session Details:

The field of knowledge management (KM) is not relatively a new one, especially within certain disciplines and practices (e.g. private sector, law firms). Yet, its application in the international NGO sector has been uneven and sporadic, and is more of a recent phenomenon. Anecdotal evidence suggests that knowledge management, knowledge sharing, and learning practices and processes are integral to program quality and effectiveness. However, within the international NGO sector and its actors, the definition, funding, ownership, and accountability of KM/L practices vary widely. Processes to ensure integration of learning into program and across the organization mostly happen on an ad hoc basis and are not standardized or institutionalized, often they are led by individual champions (KM, tech, or other champions). Specific tools (technological and otherwise) utilized for KM within the development sector are even more obscure and the tech-KM area constitutes a missed opportunity to both increase impact and become more innovative in our work. This round table discussion will look at areas of the field that have been successful and where there are areas for growth. We will explore ideas related “old school KM” and “new school KM” as well as invite participants to share successes and challenges related to technological solutions the support KM.

Session Leads:

Haneen Malallah, Knowledge, Learning and Accountability Advisor, Oxfam. Haneen has worked extensively in the social sector in managerial, consulting, and advisory capacities. Her engagements include work with multiple international non-governmental organizations based in the US and assignments with entities operating nationally in Jordan and Oman. She is currently serving as the Knowledge, Learning, and Accountability Advisor at Oxfam America where her work focuses on capturing and sharing relevant information internally and externally, promoting reflective learning practices, and supporting strong information architecture. The role provides a linkage between people, technology, and results to best utilize various systems and platforms to encourage knowledge management and sharing practices. Haneen holds an MS in Management, with a focus on Development Management. She received a Fulbright Scholarship, served as an EMDAP Fellow, and was a recipient of the King Hussein Peace Scholarship. Learn more about Haneen here and at Oxfam.

Jennifer Heettner, Director of Global Program Knowledge Management, JDC. As director of Global Program Knowledge Management, Jennifer is responsible for identifying how program information and systems can strengthen JDC’s organizational capacity for program planning, implementation and management, and communication. In her capacity she works closely with JDC field offices around the world and various global teams including resource development, marketing & communications, budget & finance and board relations. Her professional background is in non-profit management and public policy. Over the past ten years she has focused on international organizational development and capacity building, prior to which she managed a service program for adults with intellectual disabilities. She has worked with non-profit organizations – both global and local – around the world, including in the United States, Central and Eastern Europe, and East and Southern Africa. She holds a Master of Public Policy from Georgetown University.