Friday, 10.30-11.30 (Balcony B)

Mobile case management for multi-dimensional accountability. Emily Tomkys Valteri, Oxfam and Dr. Christopher Robert, Dobility/SurveyCTO.
In this session, we will explore how technologies for mobile case management can facilitate the collection, management, and response to community or beneficiary feedback. By way of example, Oxfam considers feedback to be about both the right to be heard and the duty to respond; therefore, mechanisms have been established to enable community members, volunteers, partners, the public, and other stakeholders to give feedback, and for that feedback to be used to improve programming. We will also explore how mobile case management platforms can evolve to better facilitate these kinds of innovative application.

Session Level:

Beginner, Intermediate, Advanced

Session Details:

Drawing examples from a successful pilot in Za’atari Refugee Camp last summer that has since received scale-up funding, Oxfam will demonstrate how it is addressing the cultural challenges of going from pilot to organization-wide practice. How do you create a culture of accountability? Facilitate behavior change? Promote inclusivity within different communities? How can we do more with the data we collect to spot trends in programming more holistically? Who has been left out in the past (and present)? How can technology support multi-dimensional accountability moving forward?

As a complement to Oxfam’s focus on the programmatic opportunities for mobile case management, Dobility will outline how mobile case management can be set up using a flexible data collection platform like SurveyCTO, highlight potential data flows, and discuss areas in which the technology is being actively improved.

Attendees will leave the session with a high-level understanding of a successful mobile case management system and a conceptual understanding of how to set up their own system. They will also grapple with some of the cultural and ethical questions around establishing and rolling out feedback mechanisms, and have the opportunity to suggest improvements in the evolving design of supporting technical tools.

Session Resources:

Blog post summary of the session.

Slides presented during the session.

Session Leads:

Emily Tomkys, Programme Officer, Oxfam Great Britain. As ICT in Programme Officer, Emily supports staff with applications of ICTs within their work. She specialises in mobile data collection, and coordinating Oxfam’s work on how ICTs can be used within monitoring, evaluation, accountability and learning (MEAL). Emily is also exploring how to improve applying MEAL to projects that use ICTs to maximise organisational learning and programme quality. Before this role, she worked as a research analyst first in the Insights team and later the Protection team. Prior to joining Oxfam in 2010, Emily worked as a data analyst before completing an MA in Global Security.  More about Emily here, on Twitter @emilytomkys or at Oxfam.

Christopher Robert, Founder/CEO of Dobility, Inc. Dobility produces SurveyCTO, an electronic data collection platform used worldwide by leading researchers and evaluation professionals. Earlier in his career, he co-founded and helped grow an internet technology consultancy and led technology efforts for the top provider of software and hardware for multi-user bulletin board systems (the online systems most prominent before the Internet).As an economist, researcher, and lecturer, he is involved in a long-term project to evaluate the impacts of microfinance in South India; he develops online curriculum for a program to promote the use of evidence in policy-making (initially in Pakistan and India); and he has taught statistics and policy analysis at the Harvard Kennedy School. He holds an A.B. in public policy from the University of North Carolina at Chapel Hill, as well as Master’s and Ph.D. degrees, also in public policy, from Harvard University. More on Christopher here.